Terms ofService
These terms govern your use of AXVENE's premium lifestyle accessories and services. Please read carefully.
Last updated: July 19, 2025
Welcome to AXVENE. By accessing or using our website, mobile application, or services, you agree to be bound by these Terms of Service and all applicable laws and regulations.
Important
If you do not agree with any part of these terms, you may not use our services. Your continued use of AXVENE constitutes acceptance of any updates to these terms.
What This Agreement Covers
- • Your use of the AXVENE website and mobile applications
- • Purchase of premium lifestyle accessories and related services
- • Creation and management of your customer account
- • Participation in our loyalty programs and promotional offers
- • Access to customer support and after-sales services
Effective Date
These terms are effective as of the date last updated (shown above) and will remain in effect until modified or terminated in accordance with the provisions herein.
Account Creation
To access certain features of our service, you must create an account. When creating an account, you agree to:
- • Provide accurate, current, and complete information
- • Maintain and promptly update your account information
- • Keep your password secure and confidential
- • Accept responsibility for all activities under your account
- • Notify us immediately of any unauthorized use
Account Requirements
Eligibility
- • Must be 18 years or older
- • Provide valid contact information
- • Accept these Terms of Service
- • Comply with applicable laws
Responsibilities
- • Secure password management
- • Accurate personal information
- • Lawful use of services
- • Prompt notification of issues
Account Termination
We reserve the right to suspend or terminate your account if you:
- • Violate these Terms of Service
- • Provide false or misleading information
- • Engage in fraudulent activities
- • Abuse our return or refund policies
- • Fail to pay for orders or engage in chargebacks
Account Security
You are responsible for maintaining the confidentiality of your account credentials. AXVENE will never ask for your password via email or phone.
Order Process
When you place an order with AXVENE:
Order Submission
Your order constitutes an offer to purchase products at the stated prices
Order Confirmation
We send an email confirmation acknowledging receipt of your order
Order Acceptance
Contract is formed when we ship your order or charge your payment method
Pricing and Availability
- • All prices are in USD and include applicable taxes where required
- • Prices are subject to change without notice
- • Product availability is not guaranteed until order confirmation
- • We reserve the right to limit quantities per customer
- • Special offers and promotions may have additional terms
Order Modifications and Cancellations
Before Shipping
- • Orders can be modified or cancelled
- • Contact customer service immediately
- • Changes subject to product availability
- • No fees for cancellations
After Shipping
- • Orders cannot be modified
- • Returns process applies
- • See our Return Policy for details
- • Restocking fees may apply
Quality Guarantee
Every AXVENE product is backed by our commitment to premium quality and craftsmanship. We stand behind our products with comprehensive warranty coverage.
Accepted Payment Methods
Credit Cards
Visa, Mastercard, American Express, Discover
Digital Wallets
PayPal, Apple Pay, Google Pay
Financing
Installment plans for eligible purchases
Payment Processing
- • Payment is processed when your order is confirmed
- • All transactions are secured with SSL encryption
- • We use PCI DSS compliant payment processors
- • Authorization holds may be placed on your account
- • Failed payments will result in order cancellation
Billing and Taxes
Sales Tax
Sales tax is calculated based on:
- • Shipping address location
- • Applicable state and local tax rates
- • Product taxability in your jurisdiction
International Orders
For international shipments:
- • Customs duties and import taxes may apply
- • Additional fees are customer responsibility
- • Delivery times may vary by destination
Refunds and Chargebacks
Chargeback Policy
Initiating chargebacks instead of contacting us directly may result in account suspension. Please contact customer service first to resolve any payment disputes.
Refunds are processed according to our Return Policy and typically take 5-10 business days to appear on your statement.
Shipping Options
Standard Shipping
- • 5-7 business days
- • Free on orders over $50
- • Tracking included
- • Signature not required
Express Shipping
- • 2-3 business days
- • $15.99 flat rate
- • Priority handling
- • Real-time tracking
Overnight Shipping
- • Next business day
- • $29.99 flat rate
- • Signature required
- • Same-day processing required
International
- • 7-21 business days
- • Rates vary by destination
- • Customs handling included
- • Duties and taxes extra
Shipping Policies
- • Orders placed before 2 PM EST ship same business day
- • Weekend and holiday orders ship next business day
- • All packages require a valid shipping address
- • P.O. Boxes accepted for standard shipping only
- • Address changes after shipping incur additional fees
- • Delivery times are estimates, not guarantees
Delivery Issues
Lost or Damaged Packages
- • Report issues within 48 hours of delivery
- • Provide photos of damaged packaging/products
- • We'll file carrier claims on your behalf
- • Replacement or refund processed promptly
Delivery Delays
- • Weather and carrier delays are beyond our control
- • Track packages using provided tracking numbers
- • Contact us if package is significantly delayed
- • Refunds available for significant delays
Package Protection
All shipments include package protection against loss, theft, and damage during transit. Additional insurance available for high-value orders.
Return Policy Overview
We want you to be completely satisfied with your AXVENE purchase. Our return policy offers flexibility while maintaining product quality:
Days to Return
Quality Guarantee
Return Shipping
Return Conditions
Eligible Returns
- • Items in original condition with tags attached
- • Original packaging and accessories included
- • Return initiated within 30 days of delivery
- • Proof of purchase (order number or receipt)
Non-Returnable Items
- • Personalized or custom-engraved items
- • Items damaged by normal wear or misuse
- • Products without original packaging
- • Items returned after 30-day window
Return Process
Initiate Return
Contact customer service or use our online return portal
Receive Return Label
We'll email you a prepaid return shipping label
Ship Return
Pack securely and drop off at any authorized shipping location
Receive Refund
Refund processed within 5-7 business days of receipt
Exchanges
For size or color exchanges:
- • Subject to product availability
- • No additional shipping charges
- • Price differences will be charged or refunded
- • Same return timeframe applies
Quality Issues
If you receive a defective or damaged item, contact us immediately. We'll provide a replacement or full refund, including return shipping costs.
AXVENE Trademarks and Content
All content on our website and in our products is protected by intellectual property laws:
- • AXVENE name, logo, and brand marks are registered trademarks
- • Product designs, descriptions, and images are our property
- • Website design, layout, and functionality are protected
- • Marketing materials and copy are copyrighted content
- • User-generated content may be subject to separate terms
Permitted Uses
You May
- • Browse and shop on our website
- • Share product pages on social media
- • Write honest reviews of products
- • Use our content for personal reference
You May Not
- • Copy or reproduce our content
- • Use our trademarks without permission
- • Create derivative works
- • Resell or distribute our content
User-Generated Content
When you submit content to AXVENE (reviews, photos, etc.):
- • You retain ownership of your original content
- • You grant us a license to use, display, and distribute it
- • Content must comply with our community guidelines
- • We may moderate or remove inappropriate content
- • You're responsible for ensuring content doesn't infringe others' rights
Third-Party Intellectual Property
We respect the intellectual property rights of others:
- • Report suspected infringement to legal@axvene.com
- • Include detailed information about the alleged infringement
- • We'll investigate and take appropriate action
- • False claims may result in account termination
License Requests
For permission to use AXVENE trademarks or content for commercial purposes, contact our legal team at licensing@axvene.com with details about your intended use.
Prohibited Activities
The following activities are strictly prohibited and may result in immediate account termination and legal action.
Fraudulent Activities
- • Using false or stolen payment information
- • Creating multiple accounts to abuse promotions
- • Claiming chargebacks for received products
- • Providing false information during account creation
- • Attempting to circumvent security measures
Abusive Behavior
Toward AXVENE
- • Abusive language toward staff
- • Excessive return/refund abuse
- • Harassment of customer service
- • Threats or intimidation
Toward Other Users
- • Harassment or bullying
- • Inappropriate content in reviews
- • Sharing personal information
- • Discriminatory behavior
Technical Violations
- • Attempting to hack or exploit our systems
- • Using automated tools to access our website
- • Reverse engineering our applications
- • Distributing malware or viruses
- • Overloading our servers with excessive requests
Commercial Misuse
- • Reselling products without authorization
- • Using our platform for unauthorized business purposes
- • Competing with AXVENE using our own resources
- • Scraping our content for commercial use
Consequences
First Violation
Warning and account review. Temporary restrictions may apply.
Repeated Violations
Account suspension and loss of privileges. Orders may be cancelled.
Severe Violations
Immediate account termination and potential legal action.
Important Legal Notice
Please read this section carefully as it affects your legal rights and remedies.
Limitation of Damages
To the fullest extent permitted by law, AXVENE's liability is limited as follows:
- • Our total liability shall not exceed the amount you paid for the specific product or service
- • We are not liable for indirect, incidental, or consequential damages
- • This includes lost profits, business interruption, or data loss
- • Limitations apply regardless of the legal theory of liability
Service Availability
Website Access
- • Service provided “as is” without warranties
- • No guarantee of uninterrupted access
- • Maintenance periods may cause downtime
- • Technical issues beyond our control
Product Information
- • Colors may vary due to display settings
- • Descriptions are accurate but not perfect
- • Specifications subject to change
- • Photography for illustration purposes
Third-Party Services
We use various third-party services and are not responsible for:
- • Payment processor outages or failures
- • Shipping carrier delays or loss
- • Third-party website or service availability
- • Social media platform changes or restrictions
- • External link destinations or content
Indemnification
You agree to indemnify and hold AXVENE harmless from claims arising from:
- • Your violation of these Terms of Service
- • Your use of our products or services
- • Content you submit or share
- • Your violation of any third-party rights
- • Any fraudulent or illegal activity
Warranty Disclaimer
Except as expressly stated in our product warranties:
- • Products are provided “as is” without warranties
- • No warranty of merchantability or fitness for purpose
- • No guarantee that products will meet your expectations
- • Some jurisdictions don't allow warranty exclusions
State Law Rights
Some states don't allow limitations on implied warranties or exclusion of incidental damages, so some limitations may not apply to you. You may have other rights that vary by state.
Resolution Process
We're committed to resolving disputes fairly and efficiently. Please follow this process:
Direct Communication
Contact our customer service team to discuss the issue and seek resolution
Escalation
If unresolved, request escalation to management for review
Mediation
Consider mediation through a neutral third-party service
Arbitration
Binding arbitration as final resolution method
Arbitration Agreement
Binding Arbitration
By using our services, you agree that disputes will be resolved through binding arbitration rather than in court, except for small claims court matters.
Arbitration Rules
- • Administered by the American Arbitration Association (AAA)
- • Conducted under AAA Consumer Arbitration Rules
- • Single arbitrator unless parties agree otherwise
- • Location: Your state of residence or mutually agreed location
- • Language: English
- • Costs shared according to AAA rules
Class Action Waiver
Individual Claims Only
You agree to bring claims against AXVENE only in your individual capacity and not as part of any class action, collective action, or representative proceeding.
This waiver applies to all claims arising under or relating to these Terms of Service or your use of our services.
Governing Law
- • These terms are governed by the laws of Delaware, USA
- • Federal arbitration law applies to arbitration provisions
- • Venue for any permitted court actions: Delaware state courts
- • Conflicts of law principles do not apply
Exceptions to Arbitration
The following disputes may be brought in court:
- • Small claims court actions under $5,000
- • Intellectual property disputes
- • Injunctive relief for contract breaches
- • Claims that arbitration is unconscionable
Opt-Out Right
You may opt out of arbitration by sending written notice to legal@axvene.com within 30 days of first accepting these terms. Include your name, address, and statement that you opt out of the arbitration provision.
Account Termination
Either party may terminate your account and access to our services:
Termination by You
Voluntary Closure
You may close your account at any time by:
- • Contacting customer service
- • Using account closure feature in your dashboard
- • Sending written request to support@axvene.com
Termination by AXVENE
We may terminate or suspend your account for:
With Notice
- • Terms of Service violations
- • Excessive returns or refunds
- • Inactive accounts (2+ years)
- • Business model changes
Immediate Termination
- • Fraudulent activity
- • Illegal conduct
- • Security breaches
- • Threat to other users
Effects of Termination
Immediate Effects
- • Loss of access to your account and data
- • Cancellation of pending orders (where legally permitted)
- • Forfeiture of unused store credits or gift cards
- • Loss of loyalty program benefits and points
Ongoing Obligations
- • Outstanding payment obligations remain
- • Return periods for shipped orders continue
- • Warranty coverage on purchased items remains valid
- • Privacy policy continues to govern stored data
Data Retention
After Termination
- • Personal data deleted according to our Privacy Policy
- • Purchase history retained for legal and tax purposes
- • Communications may be preserved for dispute resolution
- • Some data may be anonymized for analytics purposes
Survival of Terms
The following sections survive termination:
- • Payment obligations and completed transactions
- • Intellectual property provisions
- • Limitation of liability clauses
- • Dispute resolution procedures
- • Indemnification requirements
Reinstatement
Terminated accounts may be eligible for reinstatement at AXVENE's sole discretion. Contact customer service to discuss reinstatement options and requirements.
Entire Agreement
These Terms of Service, together with our Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and AXVENE.
- • Supersedes all prior or contemporaneous agreements
- • May not be modified except as provided herein
- • Additional terms may apply to specific promotions or services
Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Invalid provisions will be modified to the minimum extent necessary to make them enforceable.
Waiver
Our failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision. No waiver will be effective unless made in writing and signed by an authorized AXVENE representative.
Assignment
AXVENE Rights
We may assign these terms and any rights or obligations hereunder without your consent in connection with any merger, acquisition, or sale of assets.
Your Rights
You may not assign these terms or any rights or obligations hereunder without our prior written consent, which may be withheld in our sole discretion.
Updates to Terms
Notification Process
- • Material changes: 30 days advance notice via email
- • Minor changes: Updated effective date on this page
- • Account dashboard notification for significant updates
- • Continued use constitutes acceptance of changes
Your Options
- • Review changes carefully when notified
- • Contact us with questions about updates
- • Close your account if you disagree with changes
- • Dispute rights may be affected by continued use
Force Majeure
AXVENE is not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:
- • Natural disasters, pandemics, or public health emergencies
- • Government actions, regulations, or sanctions
- • Labor disputes, strikes, or supplier issues
- • Technical failures, cyber attacks, or internet outages
- • Transportation delays or shipping carrier issues
Headings
The section headings in these terms are for convenience only and have no legal or contractual effect.
Questions About These Terms?
If you have questions about these Terms of Service, please contact us:
Email: legal@axvene.com
Customer Service: support@axvene.com
Business Hours: Monday-Friday, 9 AM - 6 PM EST
Questions About Our Terms?
Our legal and customer service teams are here to help clarify any questions about these terms.
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