PrivacyPolicy
Your privacy is paramount to us. Learn how we protect, collect, and use your personal information.
Last updated: July 19, 2025
At AXVENE, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our website, purchase our premium lifestyle accessories, or interact with our services.
Key Principles
- • We only collect information necessary to provide our services
- • Your data is never sold to third parties
- • We use industry-standard security measures
- • You have control over your personal information
Personal Information
When you create an account, make a purchase, or interact with our services, we may collect:
- • Contact Information: Name, email address, phone number, mailing address
- • Account Information: Username, password, account preferences
- • Payment Information: Credit card details, billing address (processed securely through our payment partners)
- • Purchase History: Products purchased, order details, transaction history
Automatically Collected Information
- • Device Information: IP address, browser type, device type, operating system
- • Usage Data: Pages visited, time spent on site, search queries, product views
- • Location Data: General geographic location based on IP address
- • Cookies & Tracking: Website preferences, shopping cart contents, analytics data
Information from Third Parties
- • Social media information when you connect your accounts
- • Information from our business partners and service providers
- • Public information from social networks (when permitted)
We use your information to provide, improve, and personalize our services:
Service Delivery
- • Process and fulfill your orders
- • Manage your account and preferences
- • Provide customer support
- • Send order confirmations and updates
Communication
- • Send promotional emails (with your consent)
- • Newsletter and product updates
- • Important service announcements
- • Respond to your inquiries
Personalization
- • Recommend products you might like
- • Customize your shopping experience
- • Remember your preferences
- • Show relevant content and offers
Security & Analytics
- • Detect and prevent fraud
- • Analyze website performance
- • Improve our products and services
- • Ensure platform security
Our Commitment
We never sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information in these limited circumstances:
Service Providers
We work with trusted third-party companies to help us operate our business:
- • Payment processors (Stripe, PayPal) for secure transactions
- • Shipping companies for order fulfillment
- • Email service providers for communications
- • Analytics providers to understand website usage
- • Customer service platforms
Legal Requirements
We may disclose information when required by law or to:
- • Comply with legal obligations or court orders
- • Protect our rights and property
- • Prevent fraud or security threats
- • Protect the safety of our users
Business Transfers
In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction.
What Are Cookies?
Cookies are small text files stored on your device that help us improve your browsing experience and understand how you use our website.
Types of Cookies We Use:
Essential Cookies
Required for basic website functionality:
- • Shopping cart contents
- • Login status
- • Security features
- • Site preferences
Analytics Cookies
Help us understand website usage:
- • Page views and navigation
- • Popular products and features
- • Site performance metrics
- • User behavior patterns
Personalization Cookies
Enhance your experience:
- • Product recommendations
- • Customized content
- • Recently viewed items
- • Saved preferences
Marketing Cookies
For relevant advertising:
- • Targeted advertisements
- • Social media integration
- • Email campaign tracking
- • Retargeting pixels
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
Our Security Measures
We implement industry-standard security measures to protect your personal information:
Encryption
SSL/TLS encryption for all data transmission and sensitive information storage
Access Controls
Strict access controls and regular security audits to protect your data
Monitoring
Continuous monitoring for suspicious activities and security threats
Payment Security
Your payment information is processed by PCI DSS compliant payment processors. We never store complete credit card information on our servers.
Your Role in Security
- • Use strong, unique passwords for your account
- • Keep your contact information updated
- • Log out of shared or public devices
- • Report any suspicious activity immediately
You Have the Right To:
Access Your Data
Request a copy of the personal information we have about you
Update Information
Correct or update your personal information at any time
Delete Your Data
Request deletion of your personal information (subject to legal requirements)
Control Communications
Opt out of marketing emails and promotional communications
Data Portability
Receive your data in a portable format to transfer to another service
Restrict Processing
Limit how we use your personal information in certain circumstances
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: privacy@axvene.com
Account Settings: Manage many preferences directly in your account dashboard
Response Time: We will respond to your request within 30 days
Age Restriction
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
If You Are a Parent or Guardian
If you believe your child under 13 has provided personal information to us, please contact us immediately at privacy@axvene.com. We will take steps to remove such information from our systems.
Teen Privacy (13-17 years)
For users aged 13-17, we encourage parental involvement in online activities. Parents can contact us to review, delete, or refuse further collection of their teen's personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
How We Notify You
- • Email notification for significant changes
- • Website banner highlighting policy updates
- • Updated date at the top of this policy
- • Account dashboard notification for major changes
Your Continued Use
Your continued use of our services after any changes indicates your acceptance of the updated policy. If you disagree with changes, please discontinue use and contact us about account deletion.
Version History
Privacy Questions?
If you have any questions about this Privacy Policy or our privacy practices, we're here to help.
Contact Information
privacy@axvene.com
Customer Service
support@axvene.com
Response Time
Privacy Requests
Within 30 days
General Inquiries
Within 24-48 hours
Urgent Privacy Concerns
Within 24 hours
What to Include in Your Message
- • Your full name and email address associated with your account
- • Specific privacy concern or request
- • Any relevant order numbers or account details
- • Preferred method of response
Need Help?
Our privacy team is here to assist you with any questions or concerns about your personal information.
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